Automation
Facebook comment auto reply and Messenger automation
Your Facebook Page gets the same automation as Instagram. People who comment a keyword get a Messenger reply, first-time messages get an instant greeting, and common questions answer themselves. We set it up in Meta Business Suite, next to your Instagram and WhatsApp.
1Comments “DETAILS” on your Page post
Gets a Messenger reply with the details and a link
Features
What Facebook auto-reply does for you
Comment to message
Send a Messenger reply to comments on your posts that contain your keywords.
Instant reply
A greeting for everyone who messages your Page for the first time.
FAQs, hours, location
Ready answers for the questions people ask most.
Away message
An automatic reply when nobody is available.
One inbox
Facebook, Instagram and WhatsApp messages in Meta Business Suite.
Comment clean-up
We check the comments that need a human reply and hide spam.
How it works
From first message to live automation
- Step 1
Connect your Page
Your Facebook Page and Instagram in one business portfolio in Meta Business Suite.
- Step 2
Write the replies
Keywords, greeting and FAQs written in your brand’s voice.
- Step 3
Build and test
Each automation tested from a separate profile before it goes live.
- Step 4
Keep it current
Offers, links and timings updated whenever they change.
Use cases
Ways businesses use it
- Local businesses whose older customers use Facebook
- Pages running Facebook ads that attract comments
- Events and launches with a “comment for details” post
Facebook auto-reply: FAQs
Common questions
Can Facebook automatically reply to comments?
Yes. Meta Business Suite’s Comment to message automation sends a message reply to people who comment specific keywords on your posts. It is available on desktop. Private replies must be sent within 7 days of the comment.
Does this work for Instagram and Facebook together?
Inbox automations work for Facebook Pages, Instagram business accounts and WhatsApp Business accounts connected to Meta Business Suite. We set up all three together so the replies match.
How much does it cost?
Meta’s automations are free. Our setup fee depends on how much you need and is quoted on the free strategy call.
More automation
Related automations
- Instagram comment-to-DM automationEvery comment becomes a conversation, even at 2 AM.₹99 / month
- Instagram DM auto-replyNo DM waits until tomorrow. Common questions answer themselves.Quoted on a free call
- WhatsApp automationEvery WhatsApp enquiry gets an answer, and ads start conversations instead of clicks.Quoted on a free call
Free, no obligation
Talk to us about Facebook comment and Messenger auto-reply
The first strategy call is free. We’ll tell you what to automate first and what it will cost.
- 1You send your detailsName, number and what you need. Thirty seconds.
- 2We look at your accountsShare your handle or website and we look at it before we call.
- 3We call you backUsually within a few hours, during business hours.
Prefer to talk now?